Refund Policy

1. Subscription Plans and Pricing

• Basic — LKR 150 / USD 1.99 per month
• Unlimited — LKR 990 / USD 4.99 per month

All subscriptions are billed monthly on a prepaid basis. A payment link is sent to you via WhatsApp before your first billing date and before each subsequent renewal. Access to the service is granted upon receipt of a successful payment and remains active for one calendar month from that payment date.

2. No Refunds on Paid Subscription Periods

All subscription payments are final and non-refundable. Once a monthly payment has been successfully processed, no refund is issued for that billing period, regardless of how much of the period has been used. Partial-month credits are not provided.

If you cancel your subscription, you retain access to the service until the end of the current paid month. No further charges will be made after cancellation takes effect.

3. Cancellation

You may cancel your subscription at any time by:

• Sending the message CANCEL on WhatsApp to your Akashvahini number, or
• Replying CANCEL to any billing reminder or renewal notification you receive from us, or
• Contacting us at legal@e3xgroup.com.

Cancellation takes effect at the end of your current paid billing period. No prorated refund is issued for the remaining days.

4. Failed and Declined Payments

If a payment attempt is declined or fails, your subscription will not be activated or renewed. You will not receive service until a successful payment is completed via the payment link we provide. We do not charge failed payment fees.

5. Exceptions — Refunds at Our Discretion

We may issue a full or partial refund at our sole and absolute discretion where a verified technical failure attributable entirely to Akashvahini resulted in a complete loss of service for a sustained period (generally five or more consecutive days within a paid month) and we are unable to remediate that failure within a reasonable time.

To request consideration of a discretionary refund, contact us at legal@e3xgroup.com within 14 days of the billing date for which you are requesting review. Requests submitted after that period will not be considered. Approval is not guaranteed.

Service interruptions caused by WhatsApp platform outages, third-party payment processor issues, acts of God, force majeure events, or factors outside our reasonable control do not qualify for a refund under this section.

6. Chargebacks

If you initiate a chargeback or payment dispute with your bank or card issuer in circumstances that do not qualify for a refund under this policy, we reserve the right to suspend or permanently terminate your subscription immediately. We may provide evidence of your subscription agreement and usage to the relevant payment processor to contest the dispute.

7. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

8. Contact Us

If you have questions about this Refund Policy, please contact us:

By subscribing you confirm that you have read and accepted this Refund Policy and our Terms of Service.